All purchases made on luminous.com.my are strictly non-refundable. Once a service is booked and payment is made, it cannot be cancelled, refunded or transferred, regardless of the reason.
While payments are non-refundable, clients may request to reschedule their appointment at least 48 hours in advance, subject to availability.
It is the client’s responsibility to ensure all information submitted — name, email, documents and so on — is accurate. Payments will not be refunded if a service cannot be completed because of incomplete or incorrect information provided by the client.
We are committed to providing high-quality DMIT and talent profiling services. If there are any concerns regarding service quality, clients may contact us for clarification or follow-up support, but refunds will not be issued.
Luminous reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on this website.
Give us at least 48 hours’ notice and we will find you another slot.